Customer Service

PAYMENT

Our payment accept credit card and PayPal.

SHIPPING & DELIVERY

We can ship your items within 2-3 business days after receiving cleared payment.
Package usually arrives in 1-2 weeks, depending on the destination country.

・Where is your country?
・Find the country from below and check the amount on the right.
・If you can't find the name of the country where you live, the shipping fee to that area is 4000 yen.
・However, for orders that include food, actual shipping fee will be charged.

Asia region
CountryShipping fee
Bangladesh 1,600JPY
Bhutan
Brunei
Cambodia
China
Guam
Hong Kong
India
Indonesia
Korea(South Korea)
Laos
Macau
Malaysia
Maldives
Mongolia
Myanmar(Burma)
Nepal
Northern Mariana Islands
Pakistan
Philippines
Singapore
Sri Lanka
Taiwan
Thailand
Vietnam
Oceania, North America, Central America, Middle East, Europe region
CountryShipping fee
Aruba Latvia 4,000JPY
Australia Lebanon
Austria Liechtenstein
Azerbaijan Lithuania
Bahrain Macedonia
Barbados Malta
Belarus Monaco
Belgium Netherlands
Bulgaria New Caledonia
Canada New Zealand
Costa Rica Norway
Croatia Oman
Cuba Panama
Cyprus Papua New Guinea
Czech Republic Poland
Denmark Portugal
El Salvador Qatar
Estonia Romania
Fiji Russia
Finland San Marino
France Saudi Arabia
Germany Slovakia
Greece Slovenia
Honduras Solomon Islands
Hungary Spain
Iceland Sweden
Iran Switzerland
Iraq Syria
Ireland Trinidad and Tobago
Israel Turkey
Italy Ukraine
Jamaica United Kingdom
Jordan United States
Kuwait United Arab Emirates
South America, Africa and Others
CountryShipping fee
Algeria 6,000JPY
Argentina
Botswana
Brazil
Chile
Colombia
Djibouti
Ecuador
Egypt
Ethiopia
Gabon
Ghana
Ivory Coast
Kenya
Madagascar
Mauritius
Morocco
Nigeria
Paraguay
Peru
Rwanda
Senegal
Sierra Leone
South Africa
Sudan
Tanzania
Togo
Tunisia
Uganda
Uruguay
Venezuela
Zimbabwe

*Sorry. We cannot ship to Libya, Somalia, Christmas Island, Cocos, Faroe Island, Greenland, Norfolk Island.

RETURNING MERCHANDISE BY MAIL

On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

Please allow 10 to 14 days for the processing of your return.