Customer Service
PAYMENT
Our payment accept credit card and PayPal.
SHIPPING & DELIVERY
We can ship your items within 2-3 business days after receiving cleared payment.
Package usually arrives in 1-2 weeks, depending on the destination country.
・Where is your country?
・Find the country from below and check the amount on the right.
・If you can't find the name of the country where you live, the shipping fee to that area is 4000 yen.
・However, for orders that include food, actual shipping fee will be charged.
| Asia region | |
|---|---|
| Country | Shipping fee |
| Bangladesh | 1,500JPY |
| Bhutan | |
| Brunei | |
| Cambodia | |
| China | |
| Guam | |
| Hong Kong | |
| India | |
| Indonesia | |
| Korea(South Korea) | |
| Laos | |
| Macau | |
| Malaysia | |
| Maldives | |
| Mongolia | |
| Myanmar(Burma) | |
| Nepal | |
| Northern Mariana Islands | |
| Pakistan | |
| Philippines | |
| Singapore | |
| Sri Lanka | |
| Taiwan | |
| Thailand | |
| Vietnam | |
| Oceania, North America, Central America, Middle East, Europe region | ||
|---|---|---|
| Country | Shipping fee | |
| Aruba | Latvia | 3,000JPY |
| Australia | Lebanon | |
| Austria | Liechtenstein | |
| Azerbaijan | Lithuania | |
| Bahrain | Macedonia | |
| Barbados | Malta | |
| Belarus | Monaco | |
| Belgium | Netherlands | |
| Bulgaria | New Caledonia | |
| Canada | New Zealand | |
| Costa Rica | Norway | |
| Croatia | Oman | |
| Cuba | Panama | |
| Cyprus | Papua New Guinea | |
| Czech Republic | Poland | |
| Denmark | Portugal | |
| El Salvador | Qatar | |
| Estonia | Romania | |
| Fiji | Russia | |
| Finland | San Marino | |
| France | Saudi Arabia | |
| Germany | Slovakia | |
| Greece | Slovenia | |
| Honduras | Solomon Islands | |
| Hungary | Spain | |
| Iceland | Sweden | |
| Iran | Switzerland | |
| Iraq | Syria | |
| Ireland | Trinidad and Tobago | |
| Israel | Turkey | |
| Italy | Ukraine | |
| Jamaica | United Kingdom | |
| Jordan | United States | |
| Kuwait | United Arab Emirates | |
| South America, Africa and Others | |
|---|---|
| Country | Shipping fee |
| Algeria | 4,000JPY |
| Argentina | |
| Botswana | |
| Brazil | |
| Chile | |
| Colombia | |
| Djibouti | |
| Ecuador | |
| Egypt | |
| Ethiopia | |
| Gabon | |
| Ghana | |
| Ivory Coast | |
| Kenya | |
| Madagascar | |
| Mauritius | |
| Morocco | |
| Nigeria | |
| Paraguay | |
| Peru | |
| Rwanda | |
| Senegal | |
| Sierra Leone | |
| South Africa | |
| Sudan | |
| Tanzania | |
| Togo | |
| Tunisia | |
| Uganda | |
| Uruguay | |
| Venezuela | |
| Zimbabwe | |
*Sorry. We cannot ship to Libya, Somalia, Christmas Island, Cocos, Faroe Island, Greenland, Norfolk Island.
RETURNING MERCHANDISE BY MAIL
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.
Please allow 10 to 14 days for the processing of your return.
